1. Who we are
CoreWood Solutions Ltd (“CoreWood Solutions”, “we”, “us”, “our”) is a company registered in England and Wales under company number 16758573. Our registered office and business address is 21 Snowhill, Bedford, MK45 2BP. We are the data controller for personal data collected through this website.
You can contact us about this policy by email at [email protected], by telephone on 01234919004, or in writing at the address above.
2. Information we collect
2.1 Contact form data
Where you use the contact form, we collect the name, email address, and any company name, telephone number, enquiry subject and message content you choose to submit.
2.2 Material supply enquiry data
Where you use the material supply enquiry form, we collect the information you voluntarily submit, which may include:
- your name and email address
- your company or business name, voluntarily submitted
- your telephone number, only if you choose to submit it
- customer type, voluntarily submitted
- product category, voluntarily submitted
- product description, voluntarily submitted
- specification, size and finish details, voluntarily submitted if provided
- quantity required, voluntarily submitted
- project type, voluntarily submitted
- intended use, voluntarily submitted
- delivery location, voluntarily submitted
- delivery timeframe, voluntarily submitted
- alternative products preference, voluntarily submitted
- repeat supply interest, voluntarily submitted
- budget guidance and free-text notes, voluntarily submitted
- your consent confirmation
- your product availability acknowledgement, where voluntarily submitted
- your product suitability and specification responsibility acknowledgement, where voluntarily submitted
We also process product, project, procurement, delivery, specification, trade and business information where it is voluntarily supplied to us as part of an enquiry.
2.3 Email and telephone communication
Where you contact us by email, we process the content of that correspondence and your email address. Where you contact us by telephone, we process the information you provide during the call, and your telephone number only where you have submitted it or where it is presented to us.
2.4 Cookies and analytics
This website uses essential cookies required for the site to function. Optional analytics cookies are used only where you have given consent through the cookie banner. No analytics scripts are loaded before consent is given. See our Cookie Policy for detail.
2.5 What we do not ask for
We do not request payment card details, bank details, or special category personal data through this website. Please do not submit sensitive personal information or confidential commercial terms through the website forms.
3. Why we use your information
- to respond to contact enquiries and wholesale material supply enquiries
- to review product requirements, supplier availability, alternatives, lead times and delivery arrangements
- to prepare written quotations and agreed order terms where relevant
- to communicate with you about your enquiry by email or telephone
- to maintain business records relating to enquiries, quotations and orders
- to operate, secure and improve this website
- to comply with our legal and regulatory obligations
4. Lawful bases for processing
We rely on the following lawful bases under the UK GDPR:
- Consent — where you submit an enquiry form and confirm the consent checkbox, and for optional analytics cookies. You may withdraw consent at any time.
- Legitimate interests — to respond to business enquiries, maintain business records and secure our website, balanced against your rights and interests.
- Contract — where processing is necessary to take steps at your request before entering into a supply arrangement, or to perform an agreed order.
- Legal obligation — where we must retain records to meet legal or accounting requirements.
5. Sharing your information
We do not sell your personal data. We may share information with third-party processors and service providers where relevant to responding to your enquiry or operating our business, which may include website hosting providers, email and communication providers, form handling or CRM providers, document storage providers, and professional advisers.
Where an enquiry requires sourcing from a supplier, we may share relevant product requirements with suppliers, manufacturers, distributors, merchants or logistics providers in order to check availability, obtain pricing or arrange delivery. We share only what is necessary for that purpose. Those third parties operate under their own terms and privacy arrangements.
We may also disclose information where required by law, regulation, or legal process.
6. International transfers
Some service providers may process data outside the United Kingdom. Where that occurs, we take reasonable steps to ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.
7. Data retention
We keep enquiry correspondence and related records for as long as necessary to respond to the enquiry, to manage any resulting supply arrangement, and to meet our legal, accounting and record-keeping obligations. Enquiries that do not progress are generally retained for a limited period and then deleted or archived. Where we are required to retain records for legal or accounting purposes, we retain them for the period required by law.
8. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted to us.
9. Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you
- request correction of inaccurate or incomplete data
- request erasure of your data in certain circumstances
- restrict or object to processing in certain circumstances
- request data portability where applicable
- withdraw consent at any time where processing is based on consent
- lodge a complaint with the Information Commissioner's Office
To exercise any of these rights, contact us at [email protected]. You can also contact the Information Commissioner's Office at ico.org.uk.
10. Children
This website and our services are directed at businesses and trade customers. We do not knowingly collect personal data from children.
11. Third-party links
This website may link to third-party websites. We are not responsible for the content or privacy practices of those websites, and you should review their own privacy notices.
12. Changes to this policy
We may update this Privacy Policy from time to time. The revised policy will be published on this page with an updated date.